DX Development Corporation (DX) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to assure those affiliated with DX Development Corporation of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.
We reserve the right to make changes to this Policy at any given time. If you have not registered with us and want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If you are a registered user, we will notify you via email of any changes or updates made to this Policy. If at any point in time DX Development Corporation decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
This Policy applies to DX Development Corporation, and it governs any and all data collection and usage by us. Through the use of dxqso.net, you are therefore consenting to the data collection procedures expressed in this Policy.
Please note that this Policy does not govern the collection and use of information by companies that DX Development Corporation does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and conditions of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.
Specifically, this Policy will inform you of the following
- What personally identifiable information is collected from you through our website;
- Why we collect personally identifiable information and the legal basis for such collection;
- How we use the collected information and with whom it may be shared;
- What choices are available to you regarding the use of your data; and
- The security procedures in place to protect the misuse of your information.
Information We Collect
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:
- Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
- Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.
In addition, DX Development Corporation may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
DX Development Corporation may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for in this Policy.
Why We Collect Information and For How Long
We are collecting your data for several reasons:
- To better understand your needs and provide you with the services you have requested;
- To fulfill our legitimate interest in improving our services and products;
- To send you promotional emails containing information we think you may like when we have your consent to do so;
- To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
- To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.
Use of Information Collected
DX Development Corporation does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.
DX Development Corporation may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from dxqso.net
DX Development Corporation may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current, potential, or future services that may be offered.
Disclosure of Information
DX Development Corporation may not use or disclose the information provided by you except under the following circumstances:
- as necessary to provide services or products you have ordered;
- in other ways described in this Policy or to which you have otherwise consented;
- in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
- as required by law, or in response to a subpoena or search warrant;
- to outside auditors who have agreed to keep the information confidential;
- as necessary to enforce the Terms of Service on our website;
- as necessary to maintain, safeguard and preserve all the rights and property of DX Development Corporation.
Non-Marketing Purposes
DX Development Corporation greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in DX Development Corporation products and services, or changes to this Policy). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.
Children under the age of 13
DX Development Corporation's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to unsubscribe@dxqso.org. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. DX Development Corporation will continue to adhere to this Policy with respect to any personal information previously collected.
Advertising Measurement (Meta Pixel)
Our marketing website, dxqso.org, can use the Meta Pixel, a tool from Meta Platforms, Inc., to measure how well our advertising on Facebook and Instagram works. If you are in the European Union, the European Economic Area, the United Kingdom or Switzerland, it is off unless you accept it in the banner shown on your first visit, and if you decline, nothing is loaded from Meta. Elsewhere it is on by default, and you can turn it off at any time with the button below.
If you accept, Meta receives the pages you visit on dxqso.org, whether you click through to create a DxQSO account, your IP address and browser details, and a cookie that identifies your browser. Meta processes this under its own Privacy Policy.
When you create an account or start a paid membership. So that we can tell which ads lead to new members, our servers tell Meta when a new DxQSO account is confirmed and when a paid membership begins (with the price and currency). With that notice we send a one-way scrambled (SHA-256 hashed) form of your email address, your name and our internal account number, which Meta can only match against people it already knows and cannot turn back into the originals. We also send the IP address and browser details of the signup and, if you came from dxqso.org with the Meta Pixel on, its cookie identifiers. We never send Meta your logbook, your QSOs, your callsign, your password or your payment details.
You can change your choice, or turn it off, at any time:
AI-Written Messages and Translations (Anthropic)
Some DxQSO messages are worded by Claude, an AI model provided by Anthropic, PBC, in the language you choose. DxQSO decides what to tell you and when; the AI only writes the words. These messages are:
- Co-Operator alerts, for example that a station you need is on the air, or that something in your log is worth a second look;
- the weekly Co-Operator digest email, including the short post it can suggest for your DxSocial Wire;
- award, club and log-health notices;
- the translation of our standard notes (such as the DX-TQSL note) and our announcements into your language. These contain nothing about you.
DxSocial posts in your language. When a DxSocial discussion post is shown or sent to a member who reads another language, its title and text are translated by the same service. We send the title, the text and the language to translate into; we do not send who wrote the post or who is reading it. A post is sent as its author wrote it, so whatever they typed into it, such as a callsign or a name, is sent too. DxSocial keeps each translation, so a post is translated once for each language its readers use. The original post is always the author's; a translation can be imperfect.
What we send to Anthropic is only the facts that message is about, such as:
- other stations' callsigns, as heard on the air or as logged in the contact concerned;
- the band, mode, grid square, CQ zone and DXCC entity involved;
- summaries of your own activity and progress, for example QSOs and new entities last week, or 38 of 40 zones toward an award;
- for the club section of the digest, your fellow club members' callsigns and what they worked or confirmed;
- the kinds of operating you told us you enjoy, your time zone or the local time something was heard, and the language to write in.
What we never send with these messages: your name, your email address, your own callsign, your password, your logbook as a whole, or your payment details. Your own callsign is removed before anything is sent, even where it appears in the facts, such as in your club's standings.
Ask your logbook. When you ask the Co-Operator a question about your own log, the answer is written by the same service from what DxQSO looks up for you. We send Anthropic your question, the parts of your log needed to answer it (for example the entities you have confirmed on a band, or your QSOs with one station), the earlier questions and answers in the same conversation, and the language to answer in. Because these answers are about you, your own callsign, the callsigns you operated as and the names of your Stations can be among what is sent. Your name, email address, password and payment details never are, and neither is your logbook as a whole. Your questions and their answers are kept in your DxQSO account.
Anthropic processes this information on our behalf under its commercial terms and its Privacy Policy, and does not use it to train its models. If the service is unavailable, or its wording leaves out a fact, you receive the message in our standard wording instead.
Your Language
DxQSO, DxSocial and our emails and alerts are shown in the language saved on your profile. When your account is created, it starts in the main language of your Home station's country (its DXCC entity) when that is one of the languages we write in, and in English otherwise. If no language is saved yet when you sign in, we save the language your browser or phone asks for, once. You can change it at any time on your profile, in the app or in DxSocial's account settings; DxQSO and DxSocial keep the same setting.
Our website, dxqso.org, is translated in advance, so reading a page in another language sends nothing about you anywhere. To offer you a page in your language, the site reads your browser's language setting in your browser; it is not sent to us. If you close that offer, your browser remembers it on your device (local storage), so it is not shown again.
Links to Other Websites
Our website does contain links to affiliate and other websites. DX Development Corporation does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Policy applies only and solely to the information collected by our website.
Notice to European Union Users
DX Development Corporation's operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.
Security
DX Development Corporation takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.
The Company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.
Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following proper notification or the posting of any updates or changes to our terms and conditions, shall mean that you agree and accept such changes.
Deleting your account
You may delete your account and all associated data directly from within the app or from the website.
To delete your account (including all your data):
- Go to Profile > Settings
- Tap Delete Account
- Confirm the deletion
Once confirmed, all your data will be permanently removed from our servers via our secure API. This cannot be undone.
How to Contact Us
If you have any questions or concerns regarding this Privacy Policy as it relates to our website, please feel free to contact us at the following email, telephone number or mailing address:
See also the Terms of Service.